Wi1wim Privacy Policy – Member Personal Data Protection

1 Introduction

Wi1wim ("We", "Platform") values the privacy of every member who uses our services. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the wi1wim website, mobile app, and all related services.

We understand that personal information is sensitive and valuable. The trust you place in us to safeguard that information is something we do not take lightly. Every decision we make about data handling is grounded in the principles of fairness, transparency, and accountability.

This policy applies to all individuals who register as wi1wim members, visit our website, or use any of the services we offer, regardless of the device or access method used.

2 Types of Personal Data We Collect

Wi1wim collects several categories of personal data depending on how you interact with our platform. The table below summarises the types of data we typically collect:

Wi1wim does not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by applicable law.

3 How We Collect Data

Your personal data is collected through several different channels when you interact with the wi1wim platform:

• Direct registration: Information you enter when registering a new account, completing your profile or undergoing the KYC verification process.
• Platform usage: Data generated automatically when you play games, make transactions, or browse specific sections of the platform.
• Support interactions: Information you share when contacting our customer support team via live chat or email.
• Automated technologies: Cookies, tracking pixels and similar technologies that automatically collect technical and user behavioural data.
• Legitimate third parties: In certain cases, we may receive information from third-party identity verification providers for KYC and fraud prevention purposes.

4 Purpose of Personal Data Use

Wi1wim uses your personal data solely for legitimate and necessary purposes in order to deliver the best service to you. The following are the primary purposes for which data is used:

• Account management: Creating, verifying and managing your member account, including the login process and account security.
• KYC Compliance: Verifying your identity to meet anti-money laundering (AML) requirements and related compliance obligations.
• Transaction processing: Processing deposits, withdrawals and all other financial activities securely and accurately.
• Fraud prevention: Detecting, investigating and preventing suspicious or fraudulent activity on the platform.
• Platform improvement: Analysing usage patterns to improve platform performance, usability and content.
• Service communications: Sending important notifications related to your account, transactions or policy changes.
• Customer support: Helping resolve enquiries, complaints or technical issues you encounter.
• Marketing communications: Keeping you informed about promotions, special offers and platform updates — provided you have consented to receive such communications.

5 Data Sharing with Third Parties

Wi1wim does not sell, rent, or trade members' personal data to any third party. However, under certain limited circumstances, we may share your information with:

• Integrated payment providers: Transaction information that must be shared with payment processors to complete your deposits and withdrawals.
• Identity verification providers: For KYC verification purposes, your identity information may be verified through approved third-party services.
• Legal authorities: If required by a court order, law enforcement directive, or other legal obligation.
• Technical service providers: Companies that help us manage our technical infrastructure, all of which are bound by strict confidentiality agreements.

All third parties working with us are required to comply with data protection standards that are equally as stringent as our own. Data sharing occurs only to the extent necessary for the purposes stated above.

6 Cookie & Tracking Technology Usage

Wi1wim uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Collecting data on how you use the platform to help us improve performance and speed.
• Functionality cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies: Helping us understand aggregate traffic and usage patterns for platform improvement.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the platform you access.

7 Data Security & Protection Measures

Wi1wim implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

Key security measures we practise include:

• 128-bit SSL encryption for all data transmitted over the internet
• Encryption of stored data for sensitive information such as passwords and financial data
• Role-based access controls ensuring only authorised personnel can access specific data
• Continuous security monitoring to detect suspicious access attempts
• Regular security audits by independent parties to identify and address any vulnerabilities
• Established incident response procedures to manage any data breaches swiftly and effectively

However, no system can guarantee 100% security. We encourage you to play your part in protecting your account by using a strong password and never sharing your login credentials with anyone.

8 Your Rights Regarding Personal Data

As a wi1wim member, you have certain rights regarding your personal data. wi1wim fully respects and facilitates the exercise of these rights:

9 Data Retention Period

Wi1wim retains your personal data for as long as necessary to fulfil the purposes set out in this policy, or for as long as required by applicable law.

In general, our data retention principles are as follows:

• Active account data: Retained for the duration your account is active and for a specified period after account closure to meet legal requirements.
• Financial transaction records: Retained for a minimum of seven years in accordance with financial and AML legal requirements.
• Communication records: Retained for three years after the last interaction for support and dispute resolution purposes.
• Technical data and logs: Retained for a shorter period for security and technical troubleshooting purposes.

When data is no longer needed and there is no legal obligation to retain it, wi1wim will securely delete or destroy the data using methods that eliminate any possibility of recovery.

10 Links to Third-Party Sites

The wi1wim platform may contain links or references to third-party services such as payment providers. Please note that this Privacy Policy applies solely to the wi1wim platform.

Wi1wim is not responsible for the privacy practices of any third-party websites or services. We encourage you to read and understand the privacy policy of each third-party service you use before providing them with any personal information.

The selection of payment providers and other integrated service partners that work with wi1wim is made with consideration of their security reputation and data protection practices; however, our responsibility is limited to data handling within our own platform environment.

11 Changes to This Privacy Policy

Wi1wim reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or developments in the technologies we use.

When a material change occurs, we will notify you via:

• In-platform or wi1wim app notifications
• Email to the address registered to your account
• A prominent notice on this Privacy Policy page

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. It is your responsibility to review this page periodically to ensure you remain informed of the latest applicable terms.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or wi1wim's handling of your personal data, we encourage you to contact us directly.

Our privacy team is ready to assist you with:

• Answering questions about how your data is used
• Processing requests to access, amend or delete your data
• Handling any complaints relating to the management of your personal data
• Providing further clarification on any section of this policy

You can reach the wi1wim support team via live chat available on the platform 24 hours a day, seven days a week. Our Malaysian-speaking team is ready to assist you promptly and warmly. All privacy-related requests will be processed within a reasonable timeframe and we will keep you updated on the progress of your request.

For complaints that cannot be resolved through our internal channels, you have the right to refer the matter to the relevant data protection authority in the appropriate jurisdiction.